Privacy declaration
webshopKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of the service, for which we have given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
We respect the privacy of our customers and visitors. The protection of your privacy is therefore extremely important to us. You can rest assured that your data will be processed in a transparent and fair manner and that we will do everything we can to handle your data carefully and responsibly. In doing so, we observe the strict conditions of the General Data Protection Regulation (GDPR). In this Privacy Statement we describe why we process your data, how we do this and what rights you have in doing so (such as your right of access and the right to object to the processing of your data). This privacy statement applies to personal data of our customers who purchase our products and use our services and of visitors to our online shop. This also includes the data collected online via the social media pages. Most of the personal data we use is necessary to process your order. In some cases, we also use your data for marketing purposes.
1. Who is the controller for the use of my data and how can I get in touch?
The person responsible for the processing of your personal data is:
Carmultimedia.nl
Chemieweg 125
1422 DX Uithoorn
Info@carmultimedia.nl
KvK-nummer: 81042450
Btw- nummer: NL003522237B25
If you have any questions about the use of your data, you can contact us at:
persoonsgegevens@ocorservice.nl
2. Why do we process your personal data?
We process your personal data insofar as this is necessary for a functioning website and the performance of our activities. We do this, for example, when you register on our website or log in to an existing account or when you order products. We only collect personal data that you provide to us yourself. If the use of your data is not permitted by law without your permission, we always ask for prior permission for the use of your data.
We use your personal data for the following purposes:
- The execution of agreements with you
- For relationship management
- Doing targeted marketing campaigns
- Product and service developments
- Conducting analyzes and market research
- Compliance with legal obligations
- Customer service
- For posting Reviews
- Protecting our assets and fighting fraud
3. Why are we allowed to process your data?
By law, we may process your personal data because:
the use is necessary to fulfill a legal obligation for us, for example for the fulfillment of tax obligations; The use is necessary to represent the legitimate interest of us or another party, for example in the engagement of service providers in connection with commissioned processing, such as parcel services, the performance of statistical surveys and analysis, registration of registration procedures. Our interest is to offer our products and services in an efficient, user-friendly, appealing and safe manner and the security of our properties;
4. How do we protect your data?
OCOR SERVICE takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or if there are indications of abuse, please contact us at personal data@ocorservice.nl
To protect your personal data, these are sent encrypted; for communication via your internet browser we use, for example, SSL = secure socket layer. You can recognize this by the lock symbol that your browser shows with an SSL connection.
To guarantee the durable protection of your data, the technical security measures are regularly tested and, if necessary, adapted to the state of the art. These principles also apply to companies that process and use data on our behalf and at our direction.
5. How long do we keep your data?
We do not process and store your personal data longer than is necessary for the purpose for which we received it or insofar as we are legally obliged to do so. Below you will find the applicable retention periods per type of use. After the purpose has expired or been achieved, your personal data will be deleted or restricted. In case of restriction, your data will be deleted as soon as the legal, statutory or contractual retention period no longer prevents deletion.
We use cookies and other tools (such as pixels and scripts) in line with our cookie statement (www.ocorservice.nl/cookie statement) and the relevant regulations to collect information about you when you visit our website.
The following data can be collected:
access to the website (date, time and frequency);
how you got to the website (previous website, hyperlink, etc.);
number of data sent;
which browser and which browser version you use;
the operating system you use;
which internet service provider you use;
your IP address, which your internet access provider assigns to your computer when connecting to the internet.
The collection and storage of this data is necessary to ensure the functionality of the website and to correctly deliver the content of our website. In addition, these data help us to optimize our website and to guarantee the security of our IT systems.
We can also use this data for market research, marketing purposes and a needs-based design of our services by creating and analyzing user profiles under pseudonym, but only insofar as you have not exercised your right to object. against this use of your personal data (see under our use of your data).
6. What do you do with the data that you automatically collect when you visit the website (cookies)?
We use cookies and other tools (such as pixels and scripts) in line with our cookie statement (www.ocorservice.nl/cookie statement) and the relevant regulations to collect information about you when you visit our website.
The following data can be collected:
access to the website (date, time and frequency);
how you got to the website (previous website, hyperlink, etc.);
number of data sent;
which browser and which browser version you use;
the operating system you use;
which internet service provider you use;
your IP address, which your internet access provider assigns to your computer when connecting to the internet.
The collection and storage of this data is necessary to ensure the functionality of the website and to correctly deliver the content of our website. In addition, these data help us to optimize our website and to guarantee the security of our IT systems.
We can also use this data for market research, marketing purposes and a needs-based design of our services by creating and analyzing user profiles under pseudonym, but only insofar as you have not exercised your right to object. against this use of your personal data (see under What rights do you have in connection with your use of your data).
7. When and how do you use the data to send information about your products, services, special offers and other messages?
We use your data to send information about our offer ordered by you and other promotions from us to the e-mail address you have provided. This only happens with permission given by you or when permitted by law.
a. Register via our online webshop
Registration via our online webshop is done by means of the so-called double opt-in procedure. After registration, you will receive an email requesting you to confirm your registration.
b. Shipping based on the sale of goods and services
If you purchase goods or services on our website, we may also send you information about comparable goods and services to the e-mail address you have provided without your permission.
We want you to enjoy reading our emails. Therefore, we strive to include only the information that you are likely to find interesting. We measure and store the open and click rates in your user profile. This information includes if, and when you open our emails, what content in the emails you click and when, and if and why our emails may not reach you. We also use this information for statistical purposes.
It is not possible to unsubscribe from certain informational messages necessary for the performance of contracts and for the functioning of our website, including service emails (e.g. registration confirmations, customer service data) or information about purchases (e.g. order confirmation, contract document, payment processing ).
8. What do you do with the information you receive when contacting, registering or ordering as a guest?
a. Contact
When you contact us by telephone, e-mail or via a contact form, the data you provide will be stored by us in order to answer your questions. The conversation by telephone is recorded in accordance with legal requirements and is stored for a maximum of 1 month. We will delete the data provided in this regard when the respective conversation with you has ended and the facts in question have been finally clarified.
b. Registration
On our website we offer you the option to register by providing your personal data. The processing in this case is necessary for the performance of the agreement.
When placing an order, depending on the specific case, we need certain information for the performance of the contract (such as name, delivery and billing address and e-mail address) as well as information about the payment method selected by you. In addition, we need your data to keep track of our customer database, so that only correct data is stored there. In order to prevent typing errors and to be able to guarantee that the items ordered by you also reach you, we check the completeness and correctness of your address when filling in. We delete most data within two years after the execution of the order, unless there are special circumstances to keep the data longer and to comply with our legal retention obligation.
c. Order as a guest
You have the option to place orders as a guest. If you choose this method of ordering, you can skip the registration. Keep in mind that you will have to re-enter your details for each subsequent order.
We collect, process and use the data that you have provided as a guest in the context of an order for the execution of the agreement. We store the information you provide until the processing of your order. After that, your data will be deleted unless you choose to activate your account within 14 days of your order. Data that we are required to store in accordance with legal obligations, statutes or contractual retention requirements is restricted rather than erased to prevent it from being used for other purposes.
d. Miscellaneous
We can also store your data if the processing is necessary to comply with a legal obligation or in case of a legitimate interest. For example, we may store your personal data and technical information to the extent necessary to prevent or prosecute misuse or other illegal behavior on our website, e.g. to enforce data security in the event of attacks on our IT systems. This can also be done on the basis of orders from governmental authorities or courts, where we are legally obliged to do so, and also to protect our rights and interests and to allow a legal defense on our part.
9. What do you do with the data of the registrations via the online shop?
If you have registered in our online shop, we will only process your data to the extent necessary to deliver our content and services. Your personal data will only be collected and used with your permission. An exception to this rule is when prior consent is not possible due to certain circumstances and the processing of the data is permitted by law.
For your registration we need your name, first name, address and date of birth. This data and any further information that you voluntarily provide to us will only be processed with your consent.
10. Who has access to my data and to which third parties do you provide my data?
The basic principle is that your data is only accessible to employees of OCOR Service if this is necessary for the performance of their tasks. If we provide your information to third parties, we will only do so if this is necessary, for example, for the execution of our agreement with you or to promote our legitimate interest. We never provide more information than is necessary for the purpose of the provision. We provide data to third parties in the following situations.
1. Transfer within companies belonging to the group
We provide your personal data to companies belonging to our group for the purpose of concluding and executing agreements with regard to our supplies and services for storage in central databases and for intra-group settlement and accounting purposes.
2. Transfer to product partners
In the context of our offer on our website, we work together with various partner companies for certain product groups (e.g. outlet suppliers and telecommunication services). If your products come from these partners, we will pass on your personal data that you provided during registration to these partners for the conclusion and execution of agreements (in particular e-mail address as well as delivery and billing address). Please note that this product partner is responsible for its own privacy measures and that this product site may be subject to an additional or different privacy statement from the partner.
3. Transfer to service providers who process your data on our behalf
Various service providers work for us for the control and optimization of our website and for contract processing, e.g. for central IT services or the hosting of our website, for the payment and delivery of products or for the installation of equipment or for sending the newsletters to whom we pass on the data (e.g. name, address) necessary for the performance of their task.
These companies act on our behalf in connection with order processing and IT management and may therefore only use the data made available on our instructions. In this case, we are legally responsible for ensuring that the companies on our behalf take appropriate data security precautions. That is why we agree specific data security measures with these companies and we regularly monitor these measures.
4, Transfer to service providers who, as controller, process your data during the delivery of goods by logistics companies and the postal company specified in the order.
For large appliances and freight forwarding goods, the shipment of your order takes place via a service provider. This service provider receives information from us, such as your e-mail address specified with the order, in order to be able to arrange an individual delivery time with you.
5. Transfer to service providers who, as controller, process your data in the execution of your order when paying for goods to the payment service provider or a financing bank specified in the order.
In the case of payment by credit card, a transaction-based security check is carried out with the assistance of the payment service provider EVO Payments International GmbH to prevent credit card fraud.
We do not collect or store payment details such as credit card numbers or account numbers during payment. These are only sent directly to the respective payment service provider.
When a credit card is used as a means of payment, an exception is the "pseudo card number". To avoid having to re-enter your credit card details with each payment, a pseudo card number is stored in your customer account. This pseudo card number can only be used to pay for products and services on our website ordered under your customer account and it is not identical to your credit card number.
6. Transfer to other third parties
We have to pass on your data to third parties or government agencies under some legislation, when we are legally obliged to do so on the basis of an instruction from the authorities or the judiciary or when we are authorized to do so, e.g. when necessary for the prosecution of criminal offenses or for the exercise of our rights and claims.
When passing on your personal data, we ensure that the security level is always as high as possible. That is why your data will only be passed on to service providers and partner companies that have been carefully selected in advance and are bound by contractual obligations.
We also only pass on your data to authorities that are located within the European Economic Area and are therefore subject to strict EU data protection legislation or that are bound by a corresponding security standard. The transmission of data to third countries is not currently carried out and is not planned.
11. What happens to your data during a creditworthiness test?
Insofar as you choose payment in 3 installments as a payment method, our financing partner will, if necessary, represent its legitimate interests. requests for creditworthiness information based on mathematical-statistical procedures. Requests for this can be addressed to Santander.
12. What rights do you have in connection with your use of your data?
We believe it is important to be transparent about the way we handle your data. With this privacy statement we try to provide clarity and transparency. If you nevertheless have any questions about the way in which we handle your personal data, please contact us (by email; personal data@mediamarkt.nl or via the contact form on the website).
If you have an online account, you can manage the use of your data for different channels yourself via your account. Please note that after deleting your data, the offers of our product partners are no longer available to you via our website. This also includes the option of redownloads. Therefore, keep your data safe before submitting a request for erasure. Data that we have to store on the basis of legal, statutory or contractual retention obligations will not be deleted, but limited to prevent use for other purposes.
13. What rights do you have?
a. Right of access
You have the right to request information about the personal data stored about you.
b. Right to correction
You have the right to have your data corrected or supplemented.
c. Right to restriction of processing
You have the right to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you do so still need for the establishment, exercise or defense of a legal claim or if you have objected to the processing.
d. Right to erasure
You have the right to demand that your personal data stored by us be erased, unless the retention of the data is necessary for the freedom of expression, freedom of information, compliance with a legal obligation, for reasons of public interest, for the assert or defend against legal claims or for the exercise of legal rights.
e. Right to information
If you have asserted your right to rectification, erasure or restriction of processing, we will inform all recipients of your personal data of how this data has been corrected, erased or is now subject to processing restrictions, unless this impossible or requires disproportionate effort.
f. Right to data portability
You have the right to have personal data that you have made available to us handed over to yourself or a third party in a structured, commonly used and machine-readable format. If you request a direct transfer of the data to another controller, this will only be done if it is technically feasible.
g. Right to object
You have the right to object to the use of your data.
Right of withdrawal of consent given
h. You have the right to withdraw your consent to data collection with future effect at any time. We hope you understand that for technical reasons it may take time to process the withdrawal and that you can continue to receive communications from us during this time.
If you want to know which personal data we have recorded about you, if you want to change the data or have it deleted or to make use of one of your other rights, you can use the online form (www.mediamarkt.nl/personal data) make such a request. We will comply with your request, unless we have a compelling, legitimate interest not to delete the data, which outweighs your privacy interest. If we have deleted the data, we will not be able to immediately delete all copies of the data from our systems and backup systems for technical reasons. We may refuse to comply with the aforementioned requests if they are made unreasonably often, require unreasonably strenuous technical effort or have unreasonably severe technical consequences for our systems or endanger the privacy of others.
For your own protection, we reserve the right to request further information in case of a request, which is necessary for confirming your identity and if identification is not possible, to refuse the processing of your application.
14. What about the use of your data if you use a link on your website to a third party website?
Our website contains links to internet sites of other companies. We are not responsible for the data protection measures on external websites that you can reach through these links. Find out about the data protection of these external websites there.
15. How can you submit a complaint about the use of your personal data?
If you have a complaint about the use of your personal data by OCOR SERVICE, you can contact us via personal data@ocorservice.nl. You also have the right to file a complaint with the Dutch Data Protection Authority. For more information, see: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-over-gegevens-persoonsgegevens?qa=klacht.